EDIT #2 28 November: Spoke too early. Before the day was over, the lift was stuck again. Unbelievable.
EDIT 28 November: “It’s the squeaky wheel that gets the oil”. I have often found that saying to be true.
As we all know, I hate to take on the role of the squeaky wheel, hahahahaha, but I did send the link to this post to Schindler’s customer service, asking whether I ought to forget all about a NewYear’s Eve party at my place.
I very quickly got a reply back (yesterday), detailing what had been happening, what was currently happening, and informing me that the repair was foreseen to take place in about three weeks – a little quicker than what they had said originally.
Lo and behold, later that day, the lift was suddenly working, and I received an e-mail confirming that they had received the essential part back from repairs much sooner than expected, immediately installed it, and the lift was now good to go again.
Great customer service, but sad that things only start to move when someone complains.
ORIGINAL POST:
The lift in the building I live in has been out of order countless times in the past year, so Schindler Deutschland (with the motto “We Elevate” – hahahahahaha) has been regular visitors.
Apparently, all they did was patchwork, because after having been out of order for anything between two days and two weeks, i.e. liveable periods of time, many times since last autumn, now it has been out of order since 3 November, and will not be repaired till week 50. Which, this being Berlin, probably means not this year – or next year? After all, they did not specify week 50 in which year.
I do know that stairwalking is healthy, and much of my life now revolves around getting enough exercise anyway, but the timing is really bad: “Elevated” (see what I did there? :-)) number of visitors, some with suitcases, I myself am going away for a few days – with luggage – additional shopping to carry to the sixth floor, etc. etc.
Not to mention New Year’s Eve (I am already considering it a miracle if the lift will be working by then). I am taking up a pre-pandemic tradition of inviting people for a gettogether at my place, given the relatively good views from my flat, but this too will require some quite heavy shopping. Not to mention one or two visitors who simply cannot make it up to the sixth floor via the stairs.
Apparently, they are waiting for a spare part. With all those regular visits, how on earth could it get so bad? Should they not have seen this coming and ordered the part, whatever it is, earlier, so that living on the sixth floor without a lift would not last several months? Would I, at my age, have bought a flat on the sixth floor had I known that this could happen in Berlin?